Privacy Policy

Last updated: 4 September 2026

1. Introduction

Tyne & Layer ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation, place an order, submit a design or file, or otherwise use our services.

We operate in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

Business name: Tyne & Layer
Email: info@tyneandlayer.com
Telephone: 07940 032252
Website: www.tyneandlayer.com

For the purposes of UK data protection law, Tyne & Layer is the data controller in relation to personal information that we determine how and why to process.

3. Information We May Collect

Depending on how you interact with us, we may collect the following information:

Contact Information

This may include your:

Name
Email address
Telephone number
Billing and delivery address
Company or organisation name

Order and Transaction Information

When you request a quotation or place an order, we may collect information including:

Products or services requested
Order history
Quotation details
Delivery information
Payment and transaction information
Communications relating to your order

Where payments are processed through a third-party payment provider, we may not receive or store your full payment card details.

Customer Design and Production Files

As part of our 3D printing, engraving and custom-design services, you may provide us with files or other materials including:

3D models
CAD files
STL, STEP or similar manufacturing files
Drawings and technical specifications
Photographs and images
Logos
Artwork
Names, messages or other personalised content
Engraving instructions
Product dimensions and specifications

These materials may contain personal information. We will use customer-supplied files primarily for providing the products or services you have requested.

Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referral information
Approximate location derived from an IP address
Date and time of visits
Website interaction information

This information may be collected using cookies and similar technologies.

Communications

We may retain information that you provide when you contact us by email, telephone, website contact form, social media or other communication channels.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and quotation requests
Process and fulfil orders
Manufacture personalised or custom products
Produce 3D printed or engraved items
Review and prepare customer-supplied design files
Contact you regarding an order or project
Arrange delivery or collection
Process payments and refunds
Provide customer support
Maintain business and financial records
Improve our website, products and services
Prevent fraud, misuse and security incidents
Comply with our legal and regulatory obligations
Establish, exercise or defend legal claims
Send marketing communications where permitted by law

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

5. Our Legal Bases for Processing

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely upon:

Contract – where processing is necessary to provide a quotation, fulfil an order or perform a contract with you.

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include improving our services, maintaining security and managing customer relationships.

Legal obligation – where we are required to process or retain information to comply with applicable law, including tax, accounting and regulatory requirements.

Consent – where you have given us consent for a particular activity, such as certain forms of electronic marketing or non-essential cookies. Where we rely on consent, you may withdraw it at any time.

6. Customer-Supplied Designs, Images and Files

Because Tyne & Layer provides custom 3D printing, engraving and design services, customers may provide digital files and other content necessary for us to complete their order.

We will only access and use these materials as reasonably necessary to:

Assess whether an item can be manufactured
Prepare a quotation
Create or modify a design where requested
Manufacture the requested product
Perform quality checks
Resolve customer-service or manufacturing issues
Maintain appropriate records relating to the transaction

We will take reasonable steps to protect customer files against unauthorised access, disclosure, alteration or loss.

Customers should avoid including unnecessary personal or sensitive information within files supplied to us.

Unless otherwise agreed with you or required for legitimate business or legal purposes, customer production files will not be retained indefinitely.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

Payment processors
Website hosting providers
E-commerce platforms
IT and cloud-storage providers
Delivery and courier companies
Accounting and professional advisers
Marketing and analytics providers
Manufacturing or specialist service partners where required to fulfil an order

We may also disclose information where required by law, court order or a competent regulatory or law-enforcement authority.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

8. Payment Information

Payments may be processed through secure third-party payment providers.

Tyne & Layer does not necessarily receive or retain your complete debit or credit card information. Payment providers process information in accordance with their own privacy and security policies.

We recommend reviewing the privacy policy of the relevant payment provider before submitting payment information.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Maintain website security
Understand how visitors use our website
Measure website performance
Support advertising or marketing, where applicable

Some cookies are essential for the website to operate. Other cookies, including certain analytics and advertising cookies, may require your consent.

Where required, you will be given the opportunity to manage your cookie preferences.

Further information should be provided in our Cookie Policy or cookie-management tool where applicable.

10. Marketing Communications

Where permitted by law, we may contact you regarding Tyne & Layer products, services, offers or updates that we believe may be relevant to you.

Where consent is required, we will only send such communications after obtaining the necessary consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained within the communication or by contacting us.

We will continue to send essential service communications relating to active enquiries, quotations or orders where necessary.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements and resolving disputes.

Different categories of information may therefore be retained for different periods.

Order, invoice and transaction records may need to be retained for periods required by UK tax and accounting legislation.

Customer design and manufacturing files may be retained for a reasonable period to facilitate repeat orders, resolve manufacturing issues or maintain appropriate records. Where they are no longer required, they may be securely deleted.

You may contact us if you would like to ask whether we continue to hold a particular customer-supplied design file.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Disclosure
Alteration
Destruction

Access to personal information is restricted to people and service providers who reasonably require it for legitimate business purposes.

No internet-based service or electronic storage system can, however, be guaranteed to be completely secure.

13. International Data Transfers

Some service providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures to ensure that the transfer complies with applicable UK data protection law. This may include relying on adequacy regulations or appropriate contractual safeguards.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request transfer of certain information to you or another organisation
Withdraw consent where processing is based on consent
Object to direct marketing

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before responding to a request.

15. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and respond.

You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about your rights and how to make a complaint is available from the Information Commissioner's Office.

16. Third-Party Websites

Our website may contain links to third-party websites, services or social-media platforms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

17. Children's Privacy

Our products and services are not intended to collect personal information from children unnecessarily.

If you believe that a child has provided personal information to us without appropriate authority or consent, please contact us so that we can review the circumstances and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website and the "Last updated" date at the top of this policy will be amended accordingly.

19. Contact Us

If you have any questions about this Privacy Policy, how we process your personal information, or wish to exercise your data protection rights, please contact:

Tyne & Layer
Email: info@tyneandlayer.com
Telephone: 07940 032252